Reputation Maxx Reveals Top Tips to Handle an Online Reputation Crisis

When it comes to dealing with an online reputation management crisis, Reputation Maxx reveals that there are several cardinal rules to deal with this type of situation.

Never lose your cool with the customer.
No matter what a client or customer says, it is of the UPMOST importance to never, under any circumstance, lose your cool. Verbally attacking a customer who is complaining about your products and services online is an almost certain death wish. Reputation Maxx reminds all companies and individuals that what you say on the Internet never goes away - even if it is deleted. It can be buried, but it will still be there if people dig deep enough. Therefore, it is imperative to always think about what you say before you say it. If after several attempts to alleviate the situation the customer is still irate, it is better to walk away and ignore them. Sometimes, no matter what you do, nothing is good enough. It is also important to remember to not take every complaint to heart - the customer is not angry with you personally, they are angry with a service, product, etc.

Have measures set up in case of a crisis.
The best offense, is a good defense (even the Superbowl this year proved this old adage to be true). To the effect, it is advisable to have an online crisis management team formed and trained in order to deal with the situation so that it does not get blown out of proportion. Time and time again, the reputation management experts and Reputation Maxx see stories on the news about companies that neglect to deal with customer service issues. Always keep in mind that when people are angry enough, they will go to drastic measures to make sure that someone pays for their grief. For this reason, never delay in dealing with a crisis situation.

Reputation Maxx Reveals How to Make Online Reviews Work for You

Reputation Maxx knows that almost every business has reviews online. From Google reviews to Yelp and other reviews websites, every business has reviews online about their services and products. Sometimes, these reviews can be negative, and are extremely damaging to a company's reputation. It has been shown time and time again that negative reviews are heeded and shared amongst consumers more than positive reviews, even if the negative reviews are unwarranted or fake.

Reputation Maxx shares that positive reviews can be used in multiple ways in order to boost a business's reputation with current clients and future consumers. For one, positive reviews should always be shared on social media accounts. Whenever a client or customer posts a glowing review of a company's products on their Facebook page, Twitter account or even on Google reviews, it is important to share that news with your followers. The more positive content there is on the Internet associated with your name, the better it is for you and your company.

Positive reviews can also be made into hand-written and quality press releases, announcing to the world  how much people truly enjoy your products. Blogs and other forms of communication should also be used in order to spread good news about satisfied customers.

On the subject of satisfied customers, Reputation Maxx shares that whenever a client or customer verbally praises your products and services, you should ask them to write a positive review online. While they might not always take the time to do so, they just might. Always thank people for their positive reviews and the time that they spent to write them.

Reputation Maxx Shares Advice on How to Protect Your Reputation

Reputation Maxx is a leading online reputation management and public relations firm with experience in protecting, repairing and promoting both personal and business reputations online. There is a lot that goes into an aggressive and effective online reputation management campaign, but the orm experts at Reputation Maxx are sharing two tips to get you started.

Utilize Blogs
Blogs are great for online reputation management for several different reasons. For one, blogs are a great way to share information with the world. Unlike press releases, there is no set format for what a blog can and cannot be. You can post pictures, videos, and more. Reputation Maxx recommends blogging each week on different topics in order to both boost your blog's page ranking as well as keep readers coming back for new and fresh content.

Invest in Your Reputation
Reputation management does come with costs - both in time and money. While many people believe that they can read several articles and handle their own reputations, this is simply untrue. Especially in times of crisis, it takes a trained professional to deal with the issues that arise with a negative online reputation. Reputation Maxx is unique in that the company's prices are fair and we value your business. Unlike other online reputation management companies that take your money up-front and treat you as if you are a number, with Reputation Maxx, your business is a priority. We will give personal attention to your campaign and work our hardest to make you look good online. For more information, contact info@reputationmaxx.com today.

Reputation Maxx

When you conduct an online search of your company or name what do you see?  Is it a fair representation?  At Reputation Maxx, we know that most companies may have a few assets online to help drive traffic to their website, or build their brand, but there are so many other tools that are often never used. Several companies have hired Social media correspondents, and to many people that purely means Facebook and Twitter.  Although these two social media giants do play a major role few unruly clients, or even personal relationships and these attacks are made falsely purely to harm the individual or brand. 

Reputation Maxx provides positive media solutions for growth oriented companies.

Reputation Maxx has a team of professional SEO experts who can help install dozens of Web 2.0 profiles similar to Facebook to help your online presence grow to new levels.

Reputation Maxx

1.     Reputation Maxx is your online advocate to make sure you project your company’s image and make sure the message the world sees when searching your brand, is the one you want people to see.  Often time’s companies or individuals are attacked online and their image is damaged and search results on major search engines like Google show several blemishes on the front page.  The aggressive team at Reputation Maxx work hard to defend a client’s image and help restore positive assets and suppress negative attacks. 

In today’s world we are surrounded by technology, and nobody knows this better then the associates at Reputation Maxx.  In an instant a person can learn quite a bit about a person or a company by a quick search on an I pad or Smart phone.  What they see on this search can determine how they will act regarding a business transaction for example.  Many times individuals or companies are attacked unfairly by competitors, a few unruly clients, or even personal relationships and these attacks are made falsely purely to harm the individual or brand.  Reputation Maxx provides positive media solutions for growth oriented companies.