Reputation Maxx, a leading provider of online reputation management services, offers helpful solutions for businesses who have found their name has been dragged through the dirt. Sometimes this can happen by an upset client or customer who felt they have been wronged by your company. But at other times it could just be savage competitors trying to knock down your brand down in a shady way to try to boost their own.
1. Track The Source: Take steps to find out who is posting the information. Do research on any sites that have negative information about your business and find out who and why. Most websites require contact information on a profile in order to post something, so start by finding out the username and working from there. There are also ways to find out the IP address of the poster if the username search doesn't lead anywhere.
2. Try To Fix The Situation: Once the contact info is obtained, there might be an easy solution. Try contacting whomever wrote the post and finding out why they did. Also find out if there is any way to fix the situation (and also hopefully get the post removed out of it as well.)
2. Handle the Slander: Reputation Maxx knows that Slander is unfortunately something that affects businesses everyday. For those who don't know, slander is any information with the intention of malicious, false, and defamatory statements or reports. If any online comments or statements are made with negative intent (especially including untrue information from someone who has never used your company i.e. your competitors) this is something that warrants a law suit. Contact a lawyer to take these appropriate steps if necessary. It might seem like an expensive investment, but one that can pay off in the long run and also hold those who wronged your company accountable for their actions.
These are a few ways to help defend any business that has been the victim of slander online. For more help with this, call the online branding specialists. Reputation Maxx can help you get your online image in order and rise above the ranks again. For more information about our services and for other tips and information, visit us online: Reputation Maxx
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